Your IT solution provider and Dell Technologies have you covered with ProSupport Suite for PCs for all your customers.
Enhance your own value proposition; identify opportunities for more business; help your customers avoid IT downtime and improve their end-user experience.
Many IT issues are related to software. A base warranty does not cover software-related issues. Dell recommends ProSupport Suite for PCs for the right level of coverage.
Enhance your own value proposition; identify opportunities for more business; help your customers avoid IT downtime and improve their end-user experience.
Many IT issues are related to software. A base warranty does not cover software-related issues. Dell recommends ProSupport Suite for PCs for the right level of coverage.
How does ProSupport Suite for PCs solve real business problems?
When an entire PC fleet needs an urgent driver update: The required update can be deployed fleet wide from a single management system. The result: Reduced IT time spent patching and updating devices, it also eliminates reactive case by case fixes and any associated lost productivity.
Getting the right devices to the right people: Identify usage patterns, such as under or overutilization of PC capabilities, and translate this insight into opportunities for new devices and optimized specifications. The result: End-users have the right devices for their needs, improving employee satisfaction. Also, ensures that businesses are spending money in the right places.
Eliminate calls in the middle of the night from your customers with an emergency: self-healing scripts look to prevent problems before they happen, and access to 24x7 phone support (including on holidays) means that you can rest easy: The result: Reduced End-User downtime; Solution Providers focus on higher value areas and happier customers!
Getting the right devices to the right people: Identify usage patterns, such as under or overutilization of PC capabilities, and translate this insight into opportunities for new devices and optimized specifications. The result: End-users have the right devices for their needs, improving employee satisfaction. Also, ensures that businesses are spending money in the right places.
Eliminate calls in the middle of the night from your customers with an emergency: self-healing scripts look to prevent problems before they happen, and access to 24x7 phone support (including on holidays) means that you can rest easy: The result: Reduced End-User downtime; Solution Providers focus on higher value areas and happier customers!
Benefits for Solution Providers who manage their customer's estate.
Capabilities enabled for Solution Providers and end-customers.
Extend your capabilities and reach, and reduce time to fix without additional investment.
Leverage telemetry to identify opportunities for refresh & upsell and a single management platform as a route into offering your own managed services.
You and your end customers can view and manage health, application experience, and security scores, as well as take action across the entire fleet, all from a single portal.
You and your customers maximize speed to resolution with prioritized, non-scripted, in-region 24x7 phone support; next business day onsite support.