Deepen customer relationships with modern insights and proactive support with ProSupport for PCs.
ProSupport for PCs
Your customers need more than a basic warranty and expect world-class support, including 24×7 direct access to in-region IT experts and onsite service the next business day. Make sure they have ProSupport for PCs so you can proactively resolve issues before they develop on one PC or their entire Dell fleet. Plus, you will have complete fleet visibility to health, application experience and security scores on a single pane of glass. Supporting your customers remote workforce doesn’t have to be challenging.
For customers that are constantly on the move and require additional coverage check out ProSupport Plus for PCs.
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What your customers expect from world-class support:
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ProSupport |
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Technical support the way it works best for them (phone or chat) |
Phone 24x7 |
Hardware repair to reduce productivity downtime |
Onsite NBD1 |
Direct access to in-region ProSupport experts for hardware and software2 issues |
Priority Access |
Command center monitoring for on-time parts and labor delivery |
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TechDirect is your online portal to connect3 and manage your customers Dell fleet:
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To benefit from all the ProSupport features, SupportAssist must be deployed. Plus, the customer must authorize the partner to manage their fleet in TechDirect.
Get ProSupport
* Important information
1 Onsite availability varies by country and service purchased. Onsite service after remote diagnosis. 2 Software support with collaborative 3rd party assistance. 3 SupportAssist not available on Linux, Windows RT, Ubuntu or Chrome based products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives, batteries and fans. See Dell.com/servicecontracts/global.